Refund policy
Vinraag No Return & No Refund Policy
At Vinraag, each product is custom-made and handcrafted with precision and care, specifically tailored for every customer. Due to the personalized nature of our items, we maintain a strict no return and no refund policy.
Please Note:
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Once an order is placed, it cannot be cancelled, returned, or exchanged.
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We do not offer refunds for any reason, including change of mind, incorrect size selection, or delayed delivery caused by unforeseen circumstances.
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As every piece is made to order, we do not keep inventory or resell items — ensuring exclusivity and hygiene for all customers.
Exceptions:
If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos and order details at [your support email]. Our team will assess the issue and assist you accordingly.
By placing an order with Vinraag, you acknowledge and accept this policy.